CUSTOMER CARE

Returns & Exchanges

Not the right fit? You have 45 days from shipment to return or exchange an item — here is exactly how it works.

45-Day WindowFrom the date your order ships

Refund Within 7 Business DaysOnce we receive your return

Defective or Wrong Item?Return shipping is on us

Returns & Exchanges

At HOSHANHO, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a simple and hassle-free return and exchange process.

Eligibility for Return or Exchange

Purchased directly from hoshanho.com
Delivered to an address within the United States
Unused, in original condition, and in original retail packaging
Return request made within 45 days of shipment date

How to Request a Return or Exchange

Contact Our Customer Service
Email our support team at support@hoshanho.com to obtain the Return/Exchange Form and detailed instructions.
Pack and Ship the Item
Ensure the product is unused, in original condition, and securely packaged.

Return Address

HOSHANHO Returns  
54 Maxwell  
Irvine, CA 92618  
Phone: 949-378-7922

Processing Your Request
Once we receive the returned item, we will process a refund or exchange within 7 business days.

Refund Information

Refunds are issued to your original payment method.
Processing usually takes 7 business days after we receive the return.
Your bank or payment provider may take additional time to reflect the refund.

Important Notes

Used, damaged, or unpackaged items are not eligible for return or exchange.
Return shipping costs are the customer’s responsibility, unless the item is defective or shipped incorrectly.
For exchanges, you may either request a replacement (if in stock) or place a new order after the return.
Customized orders are not eligible for return or exchange once placed.