Returns & Exchanges

Returns & Exchanges

At HOSHANHO, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a simple and hassle-free return and exchange process.

Eligibility for Return or Exchange

• Purchased directly from hoshanho.com
• Delivered to an address within the United States
• Unused, in original condition, and in original retail packaging
• Return request made within 45 days of shipment date

How to Request a Return or Exchange

1. Contact Our Customer Service
   Email our support team at support@hoshanho.com to obtain the Return/Exchange Form and detailed instructions.
2. Pack and Ship the Item
   Ensure the product is unused, in original condition, and securely packaged.
3. Return Address
   

   HOSHANHO Returns  
   54 Maxwell  
   Irvine, CA 92618  
   Phone: 949-378-7922
         

4. Processing Your Request
   Once we receive the returned item, we will process a refund or exchange within 7 business days.

Refund Information

• Refunds are issued to your original payment method.
• Processing usually takes 7 business days after we receive the return.
• Your bank or payment provider may take additional time to reflect the refund.

Important Notes

• Used, damaged, or unpackaged items are not eligible for return or exchange.
• Return shipping costs are the customer’s responsibility, unless the item is defective or shipped incorrectly.
• For exchanges, you may either request a replacement (if in stock) or place a new order after the return.

Need Help?

If you have any questions, feel free to email us at support@hoshanho.com. We're here to assist you!