CUSTOMER CARE
Shipping & Delivery
Delivery times, rates, and where we ship — everything you need to know about getting your order to your door.
At HOSHANHO, we’re committed to delivering your order quickly, safely, and transparently. Below you’ll find everything you need to know about our shipping services.
🌍 Where We Ship
We currently ship to the following countries:
🇺🇸 United States (including Alaska & Hawaii)
🇬🇧 United Kingdom
🇩🇪 Germany
🇫🇷 France
🇪🇸 Spain
❗Note: We do not deliver to P.O. boxes. Please enter a valid physical address during checkout.
🕒 Order Processing Time
Handling time: All orders are processed within 2–3 business days (Monday to Friday, excluding holidays).
💸 Shipping Rates & Delivery Times
Enjoy free standard shipping when your order meets the minimum amount. Orders below the threshold will incur a flat-rate shipping fee.
Handling time is 2–3 business days (Monday to Friday, excluding holidays); transit time and total delivery time for each destination are listed in the table below.
| Region | Transit Time | Total Delivery Time | Free Shipping | Shipping Fee |
|---|---|---|---|---|
| United States | 3–4 business days | 5–7 business days | Orders $50+ USD | $14.99 USD (for orders under $50) |
| United Kingdom | 6–10 business days | 8–13 business days | Orders £50+ GBP | £14.99 GBP (for orders under £50) |
| Germany | 6–10 business days | 8–13 business days | Orders €50+ EUR | €14.99 EUR (for orders under €50) |
| France | 6–10 business days | 8–13 business days | Orders €50+ EUR | €14.99 EUR (for orders under €50) |
| Spain | 6–10 business days | 8–13 business days | Orders €50+ EUR | €14.99 EUR (for orders under €50) |
🔄 Shipping Tips & Restrictions
No P.O. Boxes: Orders placed with a P.O. box address will be delayed until a valid address is provided.
Check Your Info: Please ensure your address, email, and phone number are accurate to avoid delivery issues.
Tracking: A tracking link will be provided once your order ships.
🧾 U.S. Sales Tax
We collect sales tax in states where we are legally required to do so. This includes (but is not limited to):
California, Texas, New York, Florida, Illinois, Washington, and more.
The full list may vary based on regulatory changes.
💬 Questions?
Need help with your order or shipping? Our support team is here for you.
📧 Email: support@hoshanho.com
